Delete your account

When an account is deleted, we permanently remove:

• The account itself, including the email and name used to sign in
• Scam History, including the message text we checked and the caller or sender numbers
• Saved voicemail recordings we still have, and the written transcripts
• The blocked-caller list
• Contact phone numbers the app synced from the phone to recognise people you know
• Family links between that person and their caregivers
• Call-quality diagnostics (technical notes about call sound, not the words spoken)

If you delete a senior's account (the protected phone), linked family members can no longer see that person's alerts or History. Their own caregiver accounts stay unless they delete those too.

If you delete a caregiver account, that person is unlinked. The senior's account and History stay.

Deletion is permanent. We cannot restore History, recordings, or family links after they are removed.

This page deletes data we hold. It does not uninstall the app from a phone. You can remove the app in the usual way after the account is gone.

We delete what we store for the account. Some records may stay for a limited time, or because another company is required to keep them:

• Server logs (such as IP address, app or browser version, and request times) for up to 90 days, then they are dropped
• Emails we already sent you, such as a sign-in link, which may sit in your inbox or in our mail provider's logs
• Records our phone partner or other service providers keep because the law requires it, such as telecom call logs. We cannot erase those on your behalf.

Live call audio is checked in the moment. We do not keep a permanent recording of the conversation on our servers. Message text that was already sent for a one-time scam check is not used to train AI models. We cannot take back a check that already ran.

There are two ways:

1. Sign in below and delete the account yourself.
2. Email [email protected] if you cannot sign in.

You can also start deletion in the Android app under Advanced settings. That path is for people who still have the app on the phone.